Shipping & Returns
Your Order is shipped within 3-5 working days in an express post pack (but often same-day), with the sender being Beauty Bohemia. You should receive your order 3-5 working days after making your purchase.
We like to treat your purchase as special so you can enjoy opening the contents, however from the outside discretion is strictly adhered to with your gift arriving in an express post bag. The postage costs within Australia are flat rate of $10.00 or free if you order is above $60.
We use registered post international through Australia Post for our international shipping. Postage time is within 3-10 working days. International shipping costs are as follows:
Up to 500g $22.00
Over 500g to 2KG is $53.00
All international orders placed through the site are sent via Registered post International. We require a physical address and a phone number for every international order.
Depending upon your destination country, deliveries will take 3-10 business days. You may be subject to import duties and taxes, which are levied once the package reaches your country and must be paid by you at the time of importation.
You are considered the importer by record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are unable to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to abandon your package rather than pay customs duties, we will not issue a refund for your order. Australia Post will not release shipments without a signature, so please be aware that you will need to either sign a door tag or sign for the package directly. All Items are discreetly packaged.
No refunds shall be offered on any product once opened due to health and sanitary issues, when you receive your goods please promptly check them to make sure they are in working order.
We will refund for defective items but not for change of mind. Before returning any items please contact us to advise us of the issues and to obtain a return authorisation.
Once we have provided you with an authorisation number, please send back the items in their original packaging within 30 days to Beauty Bohemia 14 Rooding Street, Brighton VIC 3186 AUSTRALIA. Items that are returned without original packaging will not be refunded. so please keep all your packaging for the 30 day return period.
Without prior authorisation Beauty Bohemia does not reimburse for return shipping.
If you feel that the item was not as advertised please email us the product page link and what you found to be different. We love making sure our customers know what they are getting, and that it fits their needs as best as possible. If the product isn't in saleable condition or not as advertised, Beauty Bohemia will of course offer a full refund or replacement.
We encourage you to submit feedback and reviews so that everyone can make the best decision for themselves possible.
When returning please make sure you provide the following details:
* Your full name
* Your order number
* Your authorisation number
* Reason why you are returning the product
* Your instructions informing us how you would like the issue resolved.
Please include the original invoice you received with your product.